shipping policy

 

  1. Shipping Notifications:

Upon placing an order, you will receive a shipping notification via email. This email will contain tracking information to help you stay updated on the progress of your package.

 

  1. Worldwide Shipping:

We offer worldwide shipping

 

  1. Dispatch Time:

We're committed to getting your order to you as swiftly as possible. We aim to ship all parcels within 48 hours of purchase, from Monday to Saturday.

 

  1. UK Shipping:

For orders within the UK, we utilize Royal Mail 48 as our default shipping method. This service is trackable and typically takes 2-3 business days for delivery. At checkout, you'll also have the option to choose Royal Mail 24 or Next Day Delivery for an additional fee.

 

  1. International Shipping:

International orders are shipped using either Royal Mail or Parcel Force, both of which include full contents insurance to protect your purchase during transit. Please be aware that international shipping times can vary, taking anywhere from 1 to 4 weeks based on Royal Mail's delivery estimates.

 

  1. Customs Charges:

While customers rarely encounter customs charges, if they do occur, they are the sole responsibility of the customer. Any such charges are not covered by soph's shop. In the event that a package is returned due to unpaid customs fees, only the cost of the item will be refunded, excluding shipping costs or any additional fees incurred by the courier. If the buyer would like the item to be shipped to them again, they will have to pay shipping again.

 

  1. Out of Office Notice:

At soph's shop, we take pride in sourcing the best vintage pieces from all over the world. On the occasions when we are out of the office searching for vintage gems, this information will be clearly stated on the website. Your order confirmation email will also provide the next confirmed shipping date.

 

  1. Order Cancellation:

Once an order has been processed, it cannot be cancelled. We encourage you to review your order carefully before finalising the purchase.